RITCHY EU s.r.o
Registered office: Karla Engliše 511/19, postal code: 150 00 Prague 5
Id number: 01493299
VAT No.: CZ01493299
Company registered in the Commercial Register kept by the Municipal Court in Prague, Section C 207523 (hereinafter referred to as the “Seller”)
The Seller operates an online store at the address (Seller’s Headquarters): Karla Engliše 519/11, Smíchov, 150 00, Prague 5
contact email: firstname.lastname@example.org (hereinafter “Contact email”)
contact phone: +420 225 067 840 (hereinafter referred to as “Contact phone”)
1. Definition of terms
1.1. “Online Store” means the online sale of goods from the web address www.ritchy.com, operated by the Seller in his own name and for his own account (hereinafter referred to as “online store”).
1.2. “Goods” means the products sold in the online store, which are electronic cigarettes, refills, batteries and possibly other related goods specified in more detail in the online store (hereinafter referred to as “goods”). With regard to the legal regulation of the goods sold, the visitor and the Buyer acknowledge that the purchase in the store is only allowed to persons over 18 years of age.
1.3 “Buyer” means a natural or legal person who intends to purchase goods through an online store. These terms and conditions apply only to the buyer of the B2C consumer (hereinafter referred to as the “Buyer”).
1.4. “Buyer – consumer” means a natural person who does not act in the course of his business activities or in the independent performance of his profession and who meets the definition of consumer according to Act no. 634/1992 Coll., On consumer protection, as amended (hereinafter referred to as (“Consumer “).
1.5. “Buyer who is not a consumer” means a natural person and / or a legal person who acts (buys goods) in the course of his business and / or in the independent exercise of his profession and who does not meet the definition of a consumer under Act no. 634/1992 Coll., On consumer protection, as amended.
1.6. “Visitor” is any natural or legal person who visits an online store. The buyer is also a visitor (hereinafter referred to as “Visitor”).
2. Introductory provisions and validity of business conditions
2.1. These terms and conditions apply to purchases in the online store of the Seller for are of Czech Republic.
2.2. Seller is entitled to change this Commercial terms at any time.
2.3 Purchase must be older 18 years.
2.4. These terms and conditions are governed by Art. 1751 et seq. Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”) and in cases not regulated by the Civil Code, where the consumer is also a party to the purchase contract, Act no. 634/1992 Coll., On consumer protection, as amended.
2.5. The business conditions regulate the basic rights and obligations between the Seller and the Buyer. By placing an order for goods within the order form in the online store, the buyer accepts these terms and conditions and confirms that he has read them.
2.6. Within the business relationship, deviating conditions from these general business conditions can be agreed in the purchase contract. In this case, they have deviating provisions in the purchase contract before the provisions of the terms and conditions.
2.7. The business conditions are an integral part of the purchase contract (the “purchase contract” here means the purchase agreement, contract or other contract concluded according to these business conditions). The purchase contract and business conditions are drawn up in the Czech language. The Purchase Agreement may be concluded in the Czech language, unless the Buyer and the Seller expressly agree on another language.
2.8. These terms and conditions are accessible on the website of the online store and the Buyer is allowed to view at any time during the ordering of goods, which the Buyer acknowledges and undertakes to acquaint with the terms and conditions during ordering and save them for later re-display.
2.9. In cases where the Buyer is not a consumer according to Article 1.5 of these terms and conditions, consumer protection under these terms and conditions shall not apply to him, in particular the relevant provisions on withdrawal from the purchase contract specified in these terms and conditions shall not apply.
3. Order and conclusion of the purchase contract
3.1. The buyer orders goods in online shop www.ritchy.com
3.2 The order must contain:
(a) the exact name and code of the goods ordered;
b) number of goods;
c) delivery and contact details of the Buyer (name and surname, delivery address, telephone number, e-mail address).
When ordering goods, the Buyer is obliged to state all data correctly and truthfully. The Buyer is obliged to update the data immediately in case of any change. The data provided by the Buyer when ordering goods are considered correct and current by the Seller.
3.3. The ordering method of goods is as follows:
a) Selection of goods and insertion into the shopping cart in the online store (in the case of several color variants of goods or flavors, the Seller is entitled to choose the variant, if the Buyer does not choose it himself);
b) Enter the shopping cart, where the Buyer fills in / clicks on the following data:
– Name and surname;
– Delivery address;
– Delivery method and costs (automatic loading);
– Method of payment;
– Declaration of adulthood, or marketing consent to the processing of personal data for other purposes.
c) sending the order by using the “Order” button.
3.4 The seller will send to the email specified in the order a confirmation of receipt of the order and its acceptance (non-acceptance). Confirmation of receipt of the order is in itself an acceptance of the order and a purchase contract is created. The contractual relationship between the Seller and the Buyer arises (i.e. the purchase contract is concluded) by accepting the order by the Buyer by e-mail, and if this does not happen, by paying the full purchase price or taking over the ordered goods by the Buyer, whichever occurs first. Acceptance of the order may be part of the confirmation of receipt of the order (if explicitly stated in the confirmation), or it may follow this confirmation separately.
3.5 The online store contains a list of goods and information about it, including the prices of individual goods. Prices of goods are listed including all taxes (including VAT), duties and other fees. The stated prices do not include prices and costs for packaging, transport or delivery of goods to the Buyer. Information on costs associated with packaging and transport or delivery of goods are communicated to the Buyer when filling out the order and is also stated in these terms and conditions. In case of discrepancies, the price in the online store takes precedence. These prices apply only in cases where the goods are delivered within the territory for which the online pages of the store are intended. Prices of goods and prices for packaging, transport and delivery remain valid as long as they are displayed in the online store.
Any discounts on the price of goods provided by the Seller to the Buyer cannot be combined with each other, unless the Seller expressly states otherwise.
3.6 The Buyer acknowledges that the Seller is not obliged to enter into a purchase agreement for goods other than those published in the online store. Likewise, he is not obliged to conclude a purchase contract regarding the goods in a different color and in other dimensions than those specified in the online store.
3.7. The presentation of the goods placed in the online store is of an informative nature and is not an offer from the Seller (or his proposal to conclude a contract; Art. 1732 par. 2 of the Civil Code shall not apply). The seller is not obliged to enter into a purchase agreement regarding the goods presented in this way.
3.8 The offer marked as “special” is valid until the date set for such offer or until the issue of stocks of promotional goods, or until the cancellation of this action by the Seller.
3.9 In the case of discounts and discount coupons, their application must be in accordance with the conditions for applying the discount, otherwise the Seller has the right to refuse to apply such a discount. In such a case, the buyer is informed and will be offered the opportunity to process the order without this discount or redeemed coupon. The rules and conditions for applying a specific discount or marketing event are listed either directly with the discount or marketing event in the form of information, or there is a link to an online store for the discount or marketing event, where the rules of the discount or marketing event are described in detail.
3.10. The Seller is always entitled to ask the Buyer for additional verification of the Buyer’s identity. If the identity of the person of the Buyer is not confirmed or verified, the order is considered invalid and the purchase contract does not arise. In the event of any shortcomings, in particular incompleteness or inconsistency of data on persons authorized to order goods; the Seller is entitled to disregard the order. The Seller is entitled to reject (or disregard) the order that does not meet the essential requirements or to return it for completion and provide a reasonable period of time to do so. As a result, its useless expiration means that the order is seen as if it had never been delivered.
3.11. The Buyer acknowledges that the Seller is not obliged to enter into a purchase agreement, especially with persons who have previously breached the purchase agreement (including the terms and conditions).
3.12. By the purchase contract, the Seller undertakes to deliver to the Buyer the goods specified in the order and the Buyer undertakes to take over the goods from the Seller or its chosen carrier, prove age over 18 years upon receipt and pay the Seller the purchase price of the goods specified in the order.
3.13. In the event that there is an obvious technical error on the part of the Seller when stating the price of goods in the online store or during ordering and the order is not yet accepted, the Seller is not obliged to deliver the goods to the Buyer for this clearly incorrect price. In the case of acceptance of an order with an incorrect price, the Seller is obliged to deliver the goods at the agreed price, unless this is obviously and significantly disadvantageous for him.
3.14. The Seller is obliged to notify the Buyer if the price in the online store is no longer current. If the Buyer does not agree with the price increase, the Seller reserves the right to withdraw from the purchase contract.
3.15. The Buyer may cancel orders not yet accepted by the Seller by the contact telephone number and / or email address of the Seller. All orders accepted by the Seller are binding. Even a binding order can be canceled by prior agreement with the Seller. In the event that the order is canceled after dispatch, the Seller may require the Buyer to reimburse the costs associated with the dispatch and return of goods.
3.16 The Buyer is entitled to make any changes and pose any questions using:
– e-mail communication by sending an inquiry to the contact e-mail specified in these terms and conditions, or
– telephone inquiry to the contact telephone number specified in these terms and conditions.
4. Payment and delivery conditions
4.1. The Buyer is obliged to pay the Seller the price of the goods and the costs associated with the packaging and delivery of the goods, stated in the online store and also on the accepted order. The purchase price means the price of the goods and all other costs associated with the delivery of goods.
4.2. The Buyer has the opportunity to pay the purchase price for the goods to the Seller in the following ways, which he chooses in the order:
• payment in cash – when sending goods by cash on delivery or a courier
• payment by credit card via an online payment terminal in an online store
4.4. Payment for goods is possible in Czech crowns (CZK).
4.5. In the case of payment in cash or in the case of payment on delivery, the purchase price is payable upon receipt of the goods. In the case of payment by card online, the purchase price is payable immediately after the completion of the order by the Buyer. In the event of non-compliance with the due date, the Seller is entitled to withdraw from the contract.
4.6. The Seller shall issue a tax document – invoice to the Buyer and send it in electronic form to the Buyer’s electronic address at the same time as confirming the receipt of the order when paying online.
4.7. In the case of payment of goods on delivery, the Seller sends the goods no later than 3 working days from the confirmation of receipt of the order (if the goods are in stock). When paying online via a payment terminal (does not apply to personal collection), the Seller usually sends on the day when the relevant amount is credited to the Seller’s account (if the goods are in stock). Partial delivery of the ordered goods is permissible provided that the contrary has not been agreed.
4.8. The Seller sends as soon as possible the goods that are not in stock. The Buyer is informed in advance by e-mail about the exact date. In the event that the goods for objective reasons (goods are no longer produced, the supplier stopped delivering to the Czech Republic, significantly increased its price or delivery costs) it is not possible to deliver under the original conditions, or performance becomes objectively impossible, or if the Buyer has not settled all obligations to the Seller due on the date of issue of the order, the Seller has the right to withdraw from the purchase agreement. He will immediately inform the Buyer about the withdrawal from the purchase contract. In the event that the Buyer has already paid all or part of the purchase price, the amount received will be returned non-cash to the account communicated to him for this purpose by the Buyer or the account from which the funds were transferred to pay the purchase price (if the Buyer does not notify the Seller) within 30 days of withdrawal from the purchase agreement.
4.9. The Buyer chooses the specific method of delivery of goods when ordering and the Seller confirms it in the acceptance of the order.
4.10. Delivery costs:
Unless otherwise stated in the online store:
• for purchases over CZK 500, the Seller provides free transport within the Czech Republic.
• when paying for goods on delivery, a fee is charged according to the delivery company’s tariff
4.11. In the event that for reasons on the part of the Buyer it is necessary to deliver the goods repeatedly or in a manner other than agreed, the Buyer is obliged to pay the costs associated with such delivery.
4.12. Delivery of goods according to these terms and conditions means the moment of delivery of goods to the Buyer in accordance with the purchase contract. Unreasonable rejection of the goods by the Buyer is not considered a breach of the obligation to deliver the goods by the Seller or a withdrawal from the contract by the Buyer. Upon receipt of the goods, the Buyer is obliged to check the integrity of the packaging of the goods and immediately notify the carrier and the Seller of any defects. Refusal to accept the goods due to damaged packaging is not considered an unreasonable refusal of goods. By signing the delivery note, the Buyer confirms that the consignment of goods met all the requirements and acknowledges that a claim for the goods due to violation of the packaging of the consignment is no longer possible.
4.13 The buyer acquires ownership of the goods by paying the full purchase price for the goods (including delivery costs), but not before taking over the goods. Liability for accidental destruction, damage or loss of the goods passes to the Buyer at the time of receipt of the goods, or at the time when the Buyer was obliged to take over the goods, but did not do so in violation of the purchase contract (i.e. usually when the goods are ready for him to take over).
5. Withdrawal from the purchase contract
5.1. The buyer acknowledges that according to the provisions of Art. 1837 of the Civil Code, it is not possible to withdraw from the purchase contract on delivery of goods in sealed packaging, which the consumer removed from the packaging and for hygienic reasons can not return, or delivery of goods that were modified according to consumer requirements or for his person.
5.2. In accordance with the provisions of Art. 1829 par. 1 of the Civil Code, the buyer has the right to withdraw from the purchase contract within fourteen days of receipt of the goods. Withdrawal from the purchase contract must be sent to the Seller within the period according to the previous sentence, namely to the address of the Seller or to the contact email of the Seller.
5.3. In the event of withdrawal from the purchase contract pursuant to paragraph 5.2. of these terms and conditions, the purchase contract is canceled from the beginning. The goods must be returned to the Seller (other than cash on delivery, which the Seller does not accept) within 14 days of withdrawal from the purchase contract to the Seller’s contact address. The goods must be returned to the Seller undamaged, unworn and uncontaminated and, if possible, in the original packaging.
5.4. The buyer, together with the returned goods, encloses a copy of the delivery note and invoice, if issued, and a written statement of withdrawal from the purchase contract and the chosen method of refund (transfer to account, personal receipt of cash or money order or otherwise). The statement must also contain the contact address, telephone number and e-mail address of the Buyer.
5.5. Within 10 days of receiving the goods and / or proving their dispatch to the Seller in accordance with paragraph 5.3 of the Terms and Conditions, the Seller is entitled to review the returned goods, especially to determine whether the returned goods are not damaged, worn or partially consumed.
5.6. The Seller shall return to the Buyer the funds (including delivery costs) received from him under the Purchase Agreement within 14 days of the Buyer’s withdrawal from the Purchase Agreement, (i) in the same manner as received from the Buyer, or (ii) ) in the manner requested by the Buyer, (iii) but always by sending to the bank account or account from which the funds were transferred to pay the purchase price (if the Buyer does not notify the Seller within 10 days of withdrawal), with which the Buyer hereby expresses his consent, provided that he does not incur any additional costs in this way. If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the received funds to the Buyer before the Buyer returns the goods or proves that he sent the goods to the Seller.
5.7. If the Buyer has chosen a method other than the cheapest method of delivery of goods offered by the Seller, the Seller shall reimburse the Buyer for the costs of delivery of goods in the amount corresponding to the cheapest method of delivery of goods offered.
5.8. The Buyer acknowledges that if the goods returned by the Buyer are damaged, worn or partially consumed, the Seller is entitled to compensation for the damage caused to the Buyer. The Seller is entitled to unilaterally set off the right to compensation for the damage against the Buyer’s right to a refund of the purchase price and the cost of delivery of the goods.
5.9. When sending, the Buyer is obliged to pack the goods in a suitable package so that it is not damaged or destroyed. The purchase price and delivery costs cannot be refunded for goods substantially damaged or destroyed during transport as a result of the use of unsuitable packaging.
5.10. The costs associated with the return of goods to the Seller in the event of withdrawal from the purchase contract by the Buyer shall be borne by the Buyer, even if the goods cannot be returned by ordinary mail due to their nature. The Seller is entitled to set off its actual costs associated with the return of goods against the purchase price and the cost of delivery of goods to be returned to the Buyer.
5.11. Until the goods are taken over by the Buyer, the Seller is entitled to withdraw from the purchase contract at any time. In such a case, the Seller shall return the purchase price to the Buyer non-cash to the account communicated to him for this purpose by the Buyer or the account from which the funds were transferred to pay the purchase price (if the Buyer does not notify the Seller, even after a written request).
5.12. If a gift is provided together with the goods, the relevant gift contract is concluded with the untying condition that if any party withdraws from the purchase contract, the gift contract loses its effect and the Buyer is obliged to return the gift together with the goods.
6. Liability for defects and complaint procedure
6.1. The Buyer’s rights from defective performance are governed by the relevant generally binding regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2158 to 2174 of the Civil Code).
6.2. The Seller is responsible to the Buyer that the goods are free of defects upon receipt. In particular, the Seller is responsible to the Buyer that at the time when the Buyer took over the goods:
6.2.1. the goods have the properties agreed by the parties and, in the absence of an agreement, have the properties described by the Seller or the manufacturer or which the Buyer expected in view of the nature of the goods and on the basis of the advertising Consumer Warranty Liqua 4S VINCI
6.2.2. the goods are suitable for the purpose stated by the Seller for their use or for which goods of this type are usually used,
6.2.3. the goods correspond in quality or design to the contracted sample or model, if the quality or design was determined according to the contracted sample or model,
6.2.4. the goods are in the appropriate quantity, measure or weight; and
6.2.5. the goods comply with the requirements of legal regulations.
6.3. In the case of the sale of goods at a reduced price due to a defect, the above rights cannot be exercised against the defect for which the price of the goods was reduced. Defects are not considered to be wear and tear of the goods caused by their normal use and / or in the case of used goods to a defect corresponding to the degree of use or wear and / or which the goods had when taken over by the Buyer, or if it follows from the nature of the goods.
6.4. If the defect becomes apparent within six months of receipt, the goods are deemed to have been defective at the time of receipt.
6.5. The rights from defective performance, including warranty liability, are exercised by the Buyer at the Seller’s address at the Seller’s address. The moment of claim is considered to be the moment when the Seller received the claimed goods from the Buyer.
7. Complaints procedure
7.1. The Complaints Procedure regulates the manner and conditions of claiming defects in goods and asserting claims from the quality guarantee by the consumer, in accordance with the provisions of the Civil Code and the Consumer Protection Act.
7.2. For all goods sold by the Seller to the Buyer, who is a consumer, the Seller is responsible to the Buyer for ensuring that the goods are free of defects upon receipt and that defects in consumer goods do not occur within twenty-four months of receipt of the goods by the Buyer.
7.3 In the event that a defect of the goods occurs during the warranty period (in the case of providing a quality guarantee) or during the period according to the previous paragraph, the Buyer is entitled to the following with regard to the type of defect.
– repair of goods,
– exchange of goods,
– discount on the price of goods,
– withdrawal from the contract (refund of the purchase price)
7.4 If the defect can be easily removed, the Buyer has the right to repair the goods.
7.5 The Buyer has the right to exchange the goods only if it is not due to the nature of the defect disproportionate (e.g. replacement of goods is considered disproportionate, when the defect can be eliminated without undue delay). If the defect concerns only a part of the item, the Buyer may only request the replacement of this part.
7.6 If it is not possible to eliminate the defect of the goods by repair or replacement, the Buyer has the right from the contract withdraw and demand a refund of the purchase price.
7.7 The Buyer has the right to choose the delivery of a new item, replacement of its part or withdrawal from the contract, the consumer has even if:
– the Seller does not rectify the defect within the statutory period (30 days) or
– if the Buyer cannot use the item properly due to the recurrence of the defect after repair or due to a larger number of defects. A recurring defect is usually considered if the same defect appears for the third time, and a larger number of defects then three defects, which simultaneously affect the thing and prevent its proper use.
7.8 The buyer is entitled to a reasonable discount on the purchased goods:
– if he does not withdraw from the contract or if he does not exercise the right to deliver a new item without defects, to replace its part or to repair the item,
– in the event that the Seller cannot deliver a new item without defects, replace its part or repair the item, or if the Seller fails to remedy the situation within a reasonable time, or
– if arranging a remedy would cause the Buyer considerable difficulties.
7.9 The rights arising from defective performance do not belong to the Buyer, if the Buyer knew about the defect before taking over the thing, or if he caused the defect himself. The Buyer has no right to withdraw from the purchase contract or demand delivery of a new item if he cannot return the item in the condition in which he received it, except in cases stipulated by law.
7.10 The Buyer is obliged to file a complaint with the Seller without undue delay from the discovery of the defect. Delivered complaints are handled without undue delay, but no later than within 30 days from the date of the complaint, unless the Seller and the Buyer agree otherwise.
7.11 The day of making a complaint means the day when the goods were delivered to the Seller’s address.
7.12 The warranty and claims for liability for defects do not apply to goods for which the complaint was made after the expiration of the specified warranty period, as well as to wear and tear of the goods caused by its use. Link
7.13 The warranty and liability claims for defects do not apply to defects caused by improper use, non-compliance with the instructions, improper maintenance or improper storage. For used goods, the Seller is not liable for defects corresponding to the degree of previous use or wear; for items sold at a lower price The seller is not liable for a defect for which a lower price was agreed
The warranty claim and liability also expires in the following cases:
a) violation of trademarks, bar codes and stickers, if they are on the product,
b) mechanical damage to the goods,
c) electrical overvoltage (visibly burned components or printed circuit boards),
d) unprofessional installation, handling, operation or neglect of care of the goods,
7.14 The warranty claim does not arise in the cases specified by the manufacturer. Link
7.15 Complaints can be made as follows:
• Informing the Seller by telephone, e-mail or in writing about the defect and at the same time;
• Delivery of the claimed goods (other than cash on delivery, which the Seller does not accept) to the address of the Seller’s Headquarters, by sending the goods or handing over the goods in person. When sending, the Buyer is obliged to pack the goods in a suitable package so that it is not damaged or destroyed. The goods must be accompanied by proof of purchase of goods, or other document proving the purchase of goods from the Seller, with a description of the defect and a proposal for how to resolve the complaint.
7.16 The Seller is not liable for damage to the health of persons, or damage to property and goods, which will be caused by improper handling or misuse of goods, or negligence.
8. Personal data protection
8.1. The protection of personal data of the Buyer, who is a natural person, is provided by Act No. 110/2019 Coll., On the protection of personal data, as amended.
8.2. The buyer agrees to the processing and collection of the following personal data: name and surname, delivery and invoicing address, telephone, email and in the case of legal entities identification number and tax identification number, or other personal data, which he states in the order as “personal data”), until such time as he has expressed his written consent to such pr0cessing.
8.3 Personal data will be processed for the purposes of fulfilling the obligations under the purchase contract and for the purposes of sending information and commercial communications to the Buyer (if he agrees to this possibility). Consent or refusal to process personal data is not a condition that would make it impossible to conclude a purchase contract.
8.4. The Seller may authorize a third party to process the Buyer’s personal data as a processor.
8.5. The Buyer has the right to access his personal data, the right to correct them, including other legal rights to this data, including the possibility to ask the Seller in writing to delete them. For more information GDPR
8.6 The Buyer’s personal data are fully secured against misuse. The Seller does not pass on the Buyer’s personal data to any other person, with the exception of entities involved in the delivery of goods to the Buyer, to whom customers’ personal data are passed on to the minimum extent necessary for the delivery of goods.
8.7. Personal data will be processed for the period of order processing and / or for the period specified in the marketing consent (5 years from the provision).
8.8. In the event that the Buyer believes that the Seller or the processor performs the processing of his personal data, which is contrary to the protection of private and personal life of the Buyer or contrary to the law, especially if the personal data are inaccurate with respect to the purpose of their processing, may:
– ask the Seller or the processor for an explanation,
– require the Seller or the processor to eliminate the situation thus created (blocking, correcting, and adding directly to the Office for Personal Data Protection or liquidation of personal data).
– The Buyer has the right to information about the processing of his personal data
8.9. If the Buyer requests information about the processing of his personal data, the Seller is obliged to provide this information. The seller has the right to demand a reasonable payment for the provision of information according to the previous sentence, not exceeding the costs necessary for the provision of information.
9.1. Unless otherwise agreed, all correspondence related to the purchase contract must be delivered to the other party in writing, by e-mail, in person or by registered mail through the postal service provider (at the option of the sender). It is delivered to the buyer to the e-mail address specified in the order, or as part of communication between the parties.
9.2. The message is delivered:
• in the case of delivery by e-mail at the time of its receipt on the incoming mail server; the integrity of messages sent by e-mail can be ensured by a certificate,
• in the case of delivery in person or through a postal service provider by taking over the consignment by the addressee,
• in the case of delivery in person or through a postal service provider, also by refusing to accept the item, if the addressee (or the person authorized to accept the item on his behalf) refuses to accept the item,
• in the case of delivery via a postal service provider after a period of ten days from the deposit of the item and giving the addressee an invitation to take over the deposited item, if the item is deposited with the postal service provider, even if the addressee did not know about the deposit.
10. Dispute resolution
10.1. In the event that a consumer dispute arises between the Seller and the Buyer, this dispute can be resolved in the following ways:
a) by mutual agreement between the Seller and the Buyer
b) with the help of the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, Email: email@example.com
10.2 The consumer can also use the online dispute resolution platform set up by the European Commission at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
11. Final provisions
11.1. All relations arising from the activities of the online store are governed by Czech law. This is without prejudice to the consumer’s rights under generally binding legislation of other states, which provide the consumer with a higher level of protection.
11.2. In matters not regulated by the purchase contract (including the order and its acceptance) and the business conditions (or possibly communication between the parties), the legal relationship is governed by the conditions stated in the online store.
11.3. The seller is not responsible for errors caused by third party interventions in the online store or as a result of its use contrary to its purpose. When using the online store, the Visitor and the Buyer may not use mechanisms and procedures that could adversely affect its operation, i.e. in particular disrupt the function of the system or disproportionately burden the system, must not perform any activity that could allow him or third parties to interfere or unjustifiably. use the software or other components that make up the online store and use the online store or parts or software thereof in a manner that would be contrary to its purpose or purpose. Errors incurred when entering data before placing an order or when placing and processing it will be detected and corrected on the basis of e-mail or telephone communication.
11.4. The content of the Seller’s online store and the materials in it (texts, photographs, images, logos and more), including the software of the online store and these terms and conditions, is protected by the copyright of the Seller and may be protected by other rights of other persons. It is forbidden to make photos and texts used in the online store available for a fee or free of charge. Product and company names are registered trademarks.
11.5. If any provision of the Terms and Conditions is or becomes invalid or ineffective or inapplicable (even for reasons of conflict with consumer protection law), the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness or inapplicability of one provision shall not affect the validity of the other provisions. Changes and additions to the purchase contract or business conditions require a written form.
11.6. Any materials created on the basis of a business relationship from the online store are stored and archived by the Seller in electronic form and are not accessible to third parties.
11.7. The buyer assumes the risk of a change of circumstances (in the sense of Art. 1765 par. 2 of the Civil Code).
11.8. Information about cookies can be found here
11.9. The wording of the business conditions may be changed or supplemented by the Seller. The rights and obligations of the parties are always governed by the wording of the terms and conditions under which they arose.
11.10. In the event of an inquiry about the business conditions and the purchase contract, the Seller shall immediately provide the Buyer with all necessary information.
These terms and conditions are valid and effective from 1.7.2021